Who We Are
Clocking Systems is a family owned business that has been supplying clocking in machines and time and attendance systems for over 40 years. Over this time we have developed our own unique range of products, in addition to representing market leading manufacturers from across the world, exclusively selling their products under license. This offers our customers the widest and latest range to choose from on the market. We have two main divisions to the business, mail order supplying clocking in machines and DIY fit swipe card and biometric systems, next day to anywhere in the UK.
Our solutions division employees visit a customers’ site, consult, demonstrate, specify and provide a completely installed product with on site training and after sales support, even bespoke work. We are able to cater for virtually any businesses requirements, because of this, our customer base has grown to over 35,000 satisfied UK businesses and we sincerely hope that your business will join our happy family of customers.
Although we are now one of the largest independent suppliers of clocking systems and time and attendance solutions in the UK, we are constantly looking for ways to help save our customers even more time and money, whilst increasing security and efficiency within their business. We are fast becoming a complete supplier of all types of products to monitor your workforce. Our mission is to be the only company you will ever need or want to use for work force management products and increase our customer retention rate from 93% to nearer 100% - We believe it can be done with ever more dynamic and innovative products and striving for excellence in customer service.
Nationwide Installation, Service & Help Desk
Our business was founded on service and support and this is a part of the business that we feel very strongly about. It is what allows us to keep such a high customer retention rate. We have our own in-house support and service department, over 50% of our employees work in this area. We train our employees extensively on all of our product range and rotate our on-site engineers onto the help desk every few weeks. We repair and service every product ourselves and are not reliant on sending products back to the manufacturer keeping turn around for mail order products the same day. For products with on-site service agreements, we are usually on site the same business day as we have engineers located throughout the UK. If the product cannot be repaired there and then, a service replacement is installed so that you have minimal down time. Our customer support department also use remote support login software such as Team Viewer to quickly and easily resolve queries.
Due to the broadness of our product range, we are able to accommodate virtually any size and type of businesses requirements, from small independent companies with only 2 employees to well known industry giants like WH Smith with multiple sites and thousands of employees, to River Island, Specsavers, O2, ROK, GSK, Adecco, Rolls Royce to Local councils, MOD and NHS sites.
Each of our customers requirements are unique and each are treated as such, we take extra care in listening to their specific requirements and carefully selecting or producing the right product for their needs. Over the last 34 years we have learned that one happy customer leads to another and referrals now make up a significant part of our new sales.
The product range we offer caters for all sizes and sectors of business, whether you are in manufacturing, a hotel, care home, restaurant, construction, a hospital or even a retail shop, we are sure to have the perfect solution for you. Our core range of time and attendance products is truly one of the widest available in the UK, whether you require a more traditional, card operated clocking in machine or a low cost DIY fit swipe card or fingerprint system linked to software. You may on the other hand need a fully installed, set up and commissioned solution across multiple sites, with multiple users, HR, access control, job costing, linked to your payroll software, all with first class on-site training. Sometimes requirements may not be catered for with an on off the shelf solution, this is where our bespoke projects department really comes into its own, working with you to create the perfect tailored solution on time, and under budget!
Biometric clocking terminals have become some of our best selling products. These scan unique characteristics of an employees’ body, usually their fingerprint, hand or face ensuring positive identification of the person when gaining entry to the site or when clocking in. This technology is no longer just for larger businesses, we have some fantastic low cost, ultra reliable solutions for smaller organisations too.
More recently, we have added photo ID card printer packages to our range allowing our customers to create low cost, professional ID cards for their employees and visitors, increasing security on site. These are a perfect addition to our time and attendance and access control solutions meaning that employees have one card for ID, access and time and attendance.